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If you are getting annoying pop-ups with spystrike/spyaxe
- Please do Live Update first then Scan/Quarantine.
If problem persists then do the following:
Download SmitRem.exe noahdfear from one of
these sites to your Desktop.
http://noahdfear.geekstogo.com/click counter/click.php?id=1
http://www.downloads.subratam.org/smitRem.exe
Now start your PC in safe mode, Double-click
the smitRem.exe and it will extract the files
to a smitRem folder on your Desktop. Run the
batch file. Now, Scan/Quarantine with Spyware
Detector.
P.S.: Instructions for going to Safe Mode:
Please reboot your computer in Safe Mode by
doing the following:
1) Restart your computer
2) After hearing your computer beep once during
startup, but before the Windows icon appears,
press F8.
3) Instead of Windows loading as normal, a
menu should appear
4) Select the first option, to run Windows
in Safe Mode.
If you are getting annoying pop-ups, it could
have after visiting Look2Me.
- Download and install the free tool http://www.atribune.org/downloads/l2mfix.exe
- Please move the L2MeFix Tool to your Desktop
and Double Click l2mfix.exe. Click the Install
button to extract the files and follow the
prompts, then open the newly added l2mfix
Folder on your Desktop. Double Click l2mfix.bat
and Type 1 and ENTER to select Option #1 for
Run Find Log. Allow it as much time as it
needs to run until NotePad opens with a log.
Save this log. You will need to post this
log back here later when you come back.
NOTE: While running, if you
receive an error mentioning either of the below:
- C:\windows\system32\cmd.exe
- or C:\windows\system32\autoexec.nt the system
file is not suitable for running ms-dos and
Microsoft windows applications.
- Then choose close to terminate the application.
Then run l2mfix.bat again and this time select
option 5 or see the fixautont.html link in
the l2mfix folder to solve this error condition.
Do not run the fix portion without fixing
this first.
Next Double Click l2mfix.bat and type 2 and
ENTER to select option #2 for Run Fix. Then,
press any key to reboot your machine.
Your computer will go crazy for a bit, but
just let it run. It should eventually spit
out a log in Notepad. Please also attach this
log to your next message.
Now open your browser and come back here and
post the above two logs as attachments to
your message. Also indicate your current status.
NOTE: Please do not run any
other options or files in the l2mfix Folder!
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If you are getting problems with spyware Vundo.
Download
and install the free tool http://www.atribune.org/downloads/VundoFix.exe
for Vundo spyware removal and follow the instructions.
- Please download VundoFix.exe to your desktop.
Double-click VundoFix.exe to extract the files.
This will create a VundoFix folder on your
desktop. After the files are extracted, please
reboot your computer into Safe Mode. You can
do this by restarting your computer and continually
tapping the F8 key until a menu appears. Use
your up arrow key to highlight Safe Mode then
hit enter. Once in safe mode open the VundoFix
folder and Double Click on KillVundo.bat You
will first be presented with a warning.
It should look like this:
VundoFix V2.15 by Atri
By pressing enter you agrees that you are
using this at your own risk
Press enter to continue...
- At this point press enter one time.
Next you will see:
Type in the file path as instructed by the
forum staff
and then press enter:
- At this point please type the following
file path (make sure to enter it exactly as
below!):
Here you will place the exact full filename
and path of the infected file as shown on
the O2 & O20 entries in HJT that have
matching DLL filenames. Please be aware you
may have more than one O20 line and some may
be valid. Only put the infected full filename
path here. This can be done by finding the
full filename and path at the end of the "O2
- BHO: MSEvents Object" entry in your
HJT log.
- For example (yours will be different) if
you have the below entries in your log:
O2 - BHO: MSEvents Object - {52B1DFC7-AAFC-4362-B103-868B0683C697}
- C:\WINDOWS\Fonts\badfile.dll
O20 - Winlogon Notify: badfile - C:\WINDOWS\Fonts\badfile.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
- Only the first two are actually related
to Virtumunde. The igfxsrvc.dll file is a
valid dll. Notice that the badfile.dll appears
on both the O2 and O20 lines. This is the
problem file you need to enter. So for this
example, what you would need to enter into
the tool before pressing F6 is the below full
filename and path:
C:\WINDOWS\Fonts\badfile.dll
Press Enter to continue with the fix.
Next you will see:
Please type in the second file path as instructed
by the forum staff
then press enter:
- At this point please type the following
file path (make sure to enter it exactly as
below!):
Here you will need to place the exact file
location with the infected filename spelled
backwards and ending with.* For example, if
the infected file is C:\WINDOWS\Fonts\badfile.dll
you would enter C:\WINDOWS\Fonts\elifdab.*
so it will remove ALL files of this infection.
Press Enter to continue with the fix.
The fix will run then HijackThis will open,
if it does not open automatically please open
it manually.
In HiJackThis, please place a check next to
the following items and click FIX CHECKED:
Here you will remove the O2 & O20 entries
in HJT.
- Examples of the O2 & O20 are below...
O2 - BHO: MSEvents Object - {52B1DFC7-AAFC-4362-B103-868B0683C697}
- C:\WINDOWS\Fonts\badfile.dll
O20 - Winlogon Notify: badfile - C:\WINDOWS\Fonts\badfile.dll.
- After you have fixed these items, close
Hijackthis.
Press enter to exit the program then manually
reboot your computer.
Once your machine reboots please attach a
fresh HJT log from normal mode.
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Every time I run a scan, the same spyware programs
are detected even after I delete them.
We
are continuously adding new spyware definitions
to destroy them. Some spyware are very persistent.
Scan your PC, quarantine the spywares, click
on the Recover button, select
all and then click on Delete.
Restart your PC, Click on Recover
button again and delete all the quarantined
spywares. Scan again and click on the Export
Worm button and mail us the report
with reference to this issue. This will help
our Research Team to review issues on your PC
and add new spyware definitions and you will
be able to access new definitions through live
update. You can also provide names of toolbars
or popup ads that you see on your PC.
This is most likely caused by
a spyware program that recreates it self when
deleted such as About:Blank or a spyware program
that uses processes that cannot be terminated
and deleted during the spyware scan.
Three of the most common solutions
are listed below:
--------------------------Solution
#1------------------------------
The first step is to reboot
your computer into “Safe Mode”
This will prevent your computer from loading
any non essential programs.
To get into safe mode, reboot
your computer and continually hit the F8
key while booting up. You will then be
taken to a screen where you can choose to start
your computer in safe mode. Once booted
up, go to the Add/Remove programs
in Control Panel and make sure
that there are no strange search toolbars
or Programs listed. Remove
such types of strange softwares from your PC.
Then run the Spyware
scan again and delete all spywares
found. Then reboot your computer and see
if the problem is resolved
or not.
--------------------------Solution
#2------------------------------
This could be related to a spyware program called
CoolWebSearch, this is one
of the most difficult spyware programs to catch
because the creators update it so often. Fortunately
there is a very simple to use removal tool that
is specifically for CoolWebsearch.
You can download it here for
free.
http://cwshredder.net/bin/CWShredder.exe
--------------------------Solution
#3------------------------------
This could be a variant of About:blank
which is a very difficult program to defeat
and unfortunately cannot be removed by any single
spyware removal program.
What makes this particular
spyware so troublesome is that it uses what
is called a respawning file. When the
spyware files are detected and deleted this respawning file automatically regenerates the
spyware problem thus reinfecting your system.
It is hard to get rid of because this file could
be named something as innocent as abcgh.jpg
and would not be detected as spyware.
Each time it is recreated, it changes the name
of the file.
The best step by step explanation
I could find is here:
http://www.bleepingcomputer.com/forums/topict4210.html
Please checkout these resources
for more information about the solutions listed
above:
Dealing
With About:Blank
Using Cwshredder to remove CoolWebSearch and
Its Variants
Running A Scan
In Safe Mode
If this does not resolve your
problem or you are experiencing problems with
other Spyware programs, please review the other
solutions contained on this page.
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I cannot get rid of CoolWebSearch, CWSIE, FastSearch,
and FastSearchWeb!
These
spyware programs are some of the variants of
CoolWebSearch, a notoriously difficult spyware
program to remove because new variations are
constantly being released. Fortunately there
is a removal utility designed to specifically
detect and remove many of the CoolWebSearch
variants. You can download this utility for
free at the link below:
http://cwshredder.net/bin/CWShredder.exe
After I run a spyware scan and delete the spyware
infections I still get ATDMT.com when I run another
scan.
The
entry for ATDMT.com is a simple advertising
cookie like you might get visiting any web page.
It is not harmful nor does it collect personal
or sensitive information. The reason it
keeps returning is because cookies are used
on almost every web site these days to track
advertising costs, save login information so
you do not need to login every time you access
a page, etc.
It’s good to delete them to keep your
system from being clogged up but it will not
harm your PC.
My desktop keeps changing to an ad/warning that
my system I infected with Spyware the file referenced
is c:/windows/web/desktop.html:
--------------------------Solution
#1------------------------------
Go to Control Panel >>
Display >> Desktop
>>Customize Desktop >>
WEB>
Under the web pages there will
be an entry for the page displaying on your
desktop. Highlight and delete this and
hopefully you will get your desktop back.
If you are able to delete the
entry the real test will to reboot your computer
and see if the problem returns.
--------------------------Solution
#2------------------------------
Reboot your computer in “Safe
Mode”. This will prevent your
computer from loading any non essential programs.
To get into safe mode, reboot
your computer and continually hit the F8
key while booting up. You will then be
taken to a screen where you can choose to start
your computer in safe mode. Once booted
up go to the add/remove programs control panel
and make certain there are no strange search
tool bars or program listed and remove any that
are found.
Also follow the steps in Solution
1 to ensure no strange pages are set to your
desktop.
Then run the Spyware scan again
and delete all spywares found. Then reboot
your computer and see if the problem was resolved
or not.
--------------------------Solution
#1------------------------------
Go to Control Panel >>
Display >> Desktop
>>Customize Desktop >>
WEB>
Under the web pages there will
be an entry for the page displaying on your
desktop. Highlight and delete this and
hopefully you will get your desktop back.
If you are able to delete the
entry the real test will to reboot your computer
and see if the problem returns.
--------------------------Solution
#2------------------------------
Reboot your computer in “Safe
Mode”. This will prevent your
computer from loading any non essential programs.
To get into safe mode, reboot
your computer and continually hit the F8
key while booting up. You will then be
taken to a screen where you can choose to start
your computer in safe mode. Once booted
up go to the add/remove programs control panel
and make certain there are no strange search
tool bars or program listed and remove any that
are found.
Also follow the steps in Solution
1 to ensure no strange pages are set to your
desktop.
Then run the Spyware scan again
and delete all spywares found. Then reboot
your computer and see if the problem was resolved
or not.
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What is an Export Worms report?
Clicking
on the Export Worms button on the main GUI (Graphical
User Interface) of spyware detector lets you
send mail to our Research team for review. It
contains the scanned spyware entries on your
PC and few other file/registry entries which
help our Research Team review issues on your
PC. We then add new definition and you eliminate
spyware found on YOUR PC in the next Live Update.
What is Live Update?
We
are continuously updating our database of spywares,
bad cookies, host files, bad BHOs and bad Active
X for your protection. You can get benefit of
those updates and the range of operation of
spyware detector increases manifold. We provide
you the latest list by Live Update option. Click
on 'Live Update' button on the main GUI of Spyware
Detector. A window opens, which downloads the
new versions of database file, version file
and other files necessary to upgrade your PC.
What is spyware?
Spyware
is a technical name for any software that tracks
the user’s activities without user’s
permission; when he is online and passes the
information to a third party. Spywares are programs,
which use your computer without your permission
or knowledge, and try to accumulate our private
information and use our own computer resources
to relay it to someone else. Another potential
problem is that many Spywares are poorly written,
"contains bugs or errors", and can
cause problems with the normal operation of
your computer, because of which the web-browser
experiences "General Protection Faults",
hangs, or freezes it may be due to one or more
of these types of programs interfering with
its proper function. Spywares come in the Trojan
horse category of viruses. Spywares are distributed
mainly through the Internet, via freeware downloads
or through underground hacker sites. Spywares
are also sometimes bundled along with some commercial
software, as a means to track the usage of the
software and collect data regarding the user.
What is adware?
Adware
is the most common kind of spyware, adware generates
several types of ads, possibly keyed to the
sites you visit on the Internet. May download
programs onto your PC without your knowledge.
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